Customer Service Representative Jobs

Casey Auto Group is actively seeking Customer Service Representatives for immediate hire to join our Business Development Center! We are looking for an energetic and driven person responsible for generating appointments with Customers who have expressed interest in a new or pre-owned vehicle. Our trained Business Development Representatives deliver a premium Customer Experience by responding to Customer inquiries in a prompt, professional, and courteous manner.

• Pay: $4,000.00 - $6,500.00 per month!
• Great fast-paced atmosphere! Great benefits package!
• High volume outbound and inbound calls!

Benefits Offered (not a complete list):

• Dental, Vision, and Life Insurance through Metlife
• HSA, FSA, and LPFSA through HealthEquity
• Weekly pay
• And more!
• Prescription Drug Coverage
• Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more)
• Legal Resources and Identity Theft Protection Coverage
• Tobacco Cessation programs
• Company paid Employee Assistance Program (counseling services)
• Company paid virtual healthcare services through HealthJoy
  • Telehealth visits
  • Medical Bill Review
  • Tobacco Cessation programs
  • And more!
• Medical coverage through Meritain
• Short- and Long-Term Disability
• Telehealth visits
• Medical Bill Review

After 1 Year of Service:

• Company paid Life Insurance Policy
  • Two times annual salary
• Paid vacation time
• Two times annual salary
• 401 (k) Retirement Savings Plan
  • Company Match- up to 2%, 4% company match (offer pretax and roth)
• Company Match- up to 2%, 4% company match (offer pretax and roth)

Requirements and Skills

*Must be able to work 40 hours a week including evenings and weekends.*

The ideal candidate needs the following:

• Able to effectively work with management teams at all levels
• Excellent verbal and written communication skills
• Strong computer skills, able to type accurately and efficiently; multi-tasking
• A performance mindset.
• Goal oriented and able to focus on completing tasks
• Outstanding Attendance and Punctuality
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and time management skills
• Strong work ethic and motivated by results and self-improvement
• Previous customer service or call center experience preferred

Responsibilities

• Respond quickly to internet, phone, and live chat inquiries using the provided email templates & scripts.
• Promptly and accurately, enter all customer inquiry data into the CRM
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Demonstrate understanding and application of effective appointment setting strategies and techniques
• Answer customer calls and establish follow-up with sales appointments.
• Be willing to make high volume outbound calls, as well as texting & emailing customers.
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits. Follow up with customers to ensure satisfaction and produce referrals.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Utilize CRM and other tracking systems daily.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.