Customer Service Representative Jobs

Do you have a passion for excellent customer service? Prefer to work for a company that would value you as an individual? If you answered yes, this may be the perfect opportunity for you!

Responsibilities

• Partner with clients to meet their needs for new services by collecting relevant information, identifying/evaluating options, and suggesting a course of action
• Improve existing services by considering client/site objectives and making recommendations as a trusted advisor
• Handle client voice and internet repair cases through phone and email submission
• Voice and internet service order implementation (including DIA, POTS, VoIP, etc.)
• Manage clients’ services by keeping an accurate and active record of all service-related information including but not limited to the vendor, service type, circuit IDs, telephone numbers, etc.

Qualifications

• Experience: 4 years of Customer Service experience including 1-year technical support
• Education: An associate degree in a related field

Job Competencies

• Superb time and task management skills
• Excellent problem-solving and analytical skills
• Demonstrated ability to function in a non-scripted environment
• Ability to multitask
• Ability to develop exceptional client relationships
• Excellent written and verbal communication skills

Schedule

This role requires a predetermined work schedule between 7:00 a.m. – 7:00 p.m., Monday – Friday. We have a hybrid policy that permits work from home after initial training.