Customer Service Representative Jobs

NOW HIRING CSR starting at $20.50 per hour

Join the #1 logistics company in the world: DHL Supply Chain

Our Rialto, CA facility is growing, and we're looking for world-class people like you!

We are currently looking for CSR to join our First Shift team!

WHAT WE OFFER:

• Tuition reimbursement program
• Paid Time Off (vacation & holidays) available day one
• Eligible for production and attendance bonuses
• Overtime available based on customer volume
• Wages at ($20.50) per hour with an annual increase possible
• Excellent medical, dental, vision, and prescription
• Work (Monday –; Friday 6am to 2:30pm) schedules
• 401(k) with a generous company match
• Weekly pay available

WHAT WE SEEK:

• Previous Stand up Reach forklift experience preferred
• Must be detail-oriented, and a team player

It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US.

Learn about why our associates enjoy being #TogetherUnstoppable

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.