Customer Service Representative Jobs

Company Description
Fortune Brands Innovations is a brand, innovation, and channel leader focused on exciting, supercharged growth opportunities within the home, security, and commercial building markets. Our newly aligned organization and 11,000 associates are positioned to accelerate growth and productivity.This is a remote position; the preferred time zone is CST or EST.

In this role, you would be at the heart of our customer service operations and show this spirit in every interaction. In our fast-paced call center, you would create and deliver innovative solutions to our consumer’s challenges.
YOUR ROLE:

• Assist in relationship building between our distribution network and homeowners
• Participate in ongoing educational opportunities and trainings with the team to continuously expand technical and interpersonal competencies
• May perform other duties as assigned
• Promote a positive attitude while meeting and exceeding consumer service metrics, goals, and recorded quality standards
• Answer a high volume of incoming consumer calls by actively listening to identify and own consumer issues with a sense of urgency, positivity, and empathy
• Troubleshoot to provide technical assistance regarding measurements, drawings, and technical manuals and resolve a wide range of consumer inquiries from installation to warranty assistance
• Communicate professionally and effectively through phone calls, emails, social media, or chat

Qualifications
BASIC QUALIFICATIONS:

• 1-2 years of work experience in a high-volume inbound contact center
• High school or equivalent required. Post high school education is preferred
• Energetic, self-driven individual with excellent verbal and written communication skills
• Have core set of hours scheduled per week, with ability to be flexible around business needs and meetings

PREFERRED QUALIFICATIONS:

• Millwork or building materials industry experience is preferred

• Organized individual who empowers themselves to exercise independent judgement with minimal guidance
• Ability to work-from-home effectively as needed by the business with minimal guidance
• Beginner to intermediate knowledge of Word, Excel, PowerPoint, and Outlook
• Strong mathematical skills, including the ability to read fractions and decimals
• Comfort with technology and the ability to apply it to learn new systems and processes

Additional Information
The salary range for this position is $32,000-$40,000.

• Actual pay will vary based on qualifications and other factors

BENEFITS

• Culture committed to work life balance with hybrid/remote work schedules available
• Adoption Assistance
• Associate Purchase Program on All Fortune Brands Products
• Charitable gift matching
• Associate appreciation/recognition programs
• All the Insurance coverage you’d expect including medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401K all effective on your date of hire, and a bonus program plus generous PTO
• Scholarship program for childrenof employees

Fortune Brands Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. Fortune Brands Innovations also prohibits harassment of applicants or employees based on any of these protected categories.
Candidates for positions with Fortune Brands Innovations must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.
To all recruitment agencies: Fortune Brands Innovations does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, our employees or any other company location. We are not responsible for any fees related to unsolicited resumes/CVs