Customer Service Representative Jobs

• Enters new client information into the system.
• Candidate must be organized.
• Must be an active listener with strong phone and verbal communication skills.
• Administrative support to Environmental Health.
• Able to adapt to changing policy and procedures.
• Assist with community-wide events.
• Updates existing client information.
• Other administrative duties as assigned.
• Handles all client inquiries.
• Position requires employee to be detailed oriented; must be able to work efficiently and independently.
• Identifies customers’ needs, clarify information, provide solutions, refer programs/resources.
• Provides quality customer service to all customers.
• Self-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectively.
• Makes appointments; follows up with missed appointments by calling client to reschedule.
• Must abide by strict confidentiality requirements and all HIPPA guidelines.
• Follows communication “scripts” when scheduling the appropriate appointment.
• Answers inbound calls in a timely manner.
• Supports new program initiatives.
• Assist with preparations for Board of Health meetings.

Preferred Qualifications:

• Computer experience. (Word, Excel, PowerPoint, data entry, etc.)
• Work requires ability to manage multiple duties simultaneously.
• Public Health experience.
• Bilingual (Spanish/English Speaking).
• Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers.

• Worksite Wellness Program
• Physical Activity Breaks
• A supportive and rewarding work environment
• Employee Assistance Program