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Customer Service Representative Jobs

Company

PPG Industries
Address , Alexander, Ar
Employment type
Salary
Expires 2023-06-09
Posted at 1 year ago
Job Description

As a Customer Service Representative, you will be responsible for receiving customer orders, reviewing customer orders requirements, resolving any missing, ambiguous or non-standard customer requirements, entering orders into the business system and following up with customers regarding changes to orders. The Customer Service Representative will be supporting Protective and Marine Coatings (PMC).

Key Responsibilities

  • Must be accurate in all phases of order entry, debits, credits and returns and the approval process according to ISO guidelines.
  • Flexible to support several job duties at one time.
  • Ability to apply the CAIR program for resolutions on general Complaints.
  • Counsel customers on basic information concerning return policies, availability, packaging, price and general information found on product literature.
  • Learn all product lines and be able to assist with all Customer Service telephones regardless of the region or business segment to give full back-up support.
  • 1 year external working experience in Customer Service related field or college degree.
  • Have understanding of all PPG policies, guidelines and special product requirements and follow the ISO guidelines.

Qualifications

  • Computer skills including Microsoft Word and Excel.
  • One year experience in a Customer Service environment or college degree.
  • Good organizational skills and written & verbal communication skills.

Message "PPG" to 25000 to apply for this position via text!

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf

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