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Company | Lippert |
Address | Yoder, IN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Automotive |
Expires | 2023-06-03 |
Posted at | 11 months ago |
Overview
- A unique, inclusive and supportive company culture.
- Fair and competitive compensation.
- Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
- Career development and mentoring and opportunities to grow.
- Holiday, personal and vacation days.
- Must be able to handle conflict and work with other departments and directly with the sales team and operations teams effectively.
- Provides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude.
- Must have strong systems knowledge as a combination of D365, Salesforce, In Contact and Perceptive Content will all be used throughout the day. Systems usage is heavy and problem-solving skills must be strong.
- Functions of the role include training new team members, demonstrating the importance of team play and core values through onboarding processes.
- Performs all other responsibilities as may be assigned by management.
- General knowledge of the product line and pricing schedules
- Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.
- Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department.
- Continuously model Lippert core values in every transaction with customers, co-workers and adjacent teams.
- Participate in cross-functional meetings with co-workers to foster a healthy and professional work environment and to execute new processes to add to efficiencies.
- Creatively solves customer issues, proactively manages customer orders and open requests to resolution
- Perform all activities related to Customer Service, ensuring all Cases received are responded to in 2 hours or less, phones are answered with an average speed of answer of 30 seconds as a team, providing guidance and solutions to complex problems at the customer level. Building relationships with marine OEMs and marina partners via e-mail contact, phone contact, or face-to-face is vital.
- Must have strong systems knowledge to determine effectivity and flow from various system tools throughout the core team
- May sit for several hours at a time.
- Prolonged exposure to computer screens.
- Repetitive use of hands to operate computers, printers, and copiers.
- Primarily working indoors, office environment.
- High school degree or GED
- 1 year of Customer Service experience
- Initiative
- Follow-up skills
- High personal accountability
- Team Player
- Organization
- Demonstrated high sense of urgency
- Willingness to work overtime when necessary
- Decision making
- Customer Service Experience is preferred but not required
- Bachelor’s degree
- Prior Inside Sales experience
- Prior experience in the RV industry
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