Customer Service Representative Jobs

Overview

Building our Future Together. FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI’s foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI’s innovations lead the way! Won’t you join us?

Responsibilities

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:

• May work on special projects/assignments upon request.
• Create shipping papers for shipments
• Contact and dispatch drivers for shipments; posting time in and out for each shipment
• Receive customer orders by telephone, fax, and other electronic means and enter data
• Communicate and distribute orders to production and shipping
• Keep records of customer interaction and transactions, recording details of inquires, complaints and comments as well as actions taken.
• Keeping log of drop trailers and shipments
• Create sales order numbers for orders and communicate with customers
• Discuss delivery times, issues and handle customer concerns

Qualifications

REQUIRED SKILLS, EXPERIENCE and EDUCATION:

• Excellent data entry skills a must
• To perform this job successfully, an individual must be able to perform each principle job duty satisfactorily.
• Proficient in English with excellent verbal communication and written skills
• Proficient in Microsoft Office
• SAP experience desired

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