Customer Service Representative Jobs

Are you looking for a company that cares? Are you a team player? Join the E.R. Plumbing Services’ growing family as a Customer Service Representative in Mint Hill NC. Enhance your skills and job development, where you not only work but fill your heart by giving back to the community with our Family Focus initiative.

The successful candidate will have a client-focused approach, a great communicator, a self-starter, and positive character traits of patience, & attentiveness.

:

• Answer customer calls within a fast-paced environment and obtains all necessary information to provide the best service.
• Schedule service appointments in the Service Titan software.
• Ability to work overtime as required.
• Monday - Friday with a rotational Saturday on-call between 6 co-workers.
• Complete various projects as assigned by management.

Qualifications:

• Experience with Service Titan is a plus.
• Regular attendance at the office in Mint Hill, NC.
• Minimum of 3 years in other office work experience.
• Strong organizational, problem-solving, and time management skills.
• Minimum of 1 year of customer service experience.
• Proficient skills in Microsoft Office: Word, Excel, Outlook.
• Ability to work well under pressure.
• Excellent verbal and written communication skills.

Benefits:

• Supplemental insurance, such as Disability Leave, Life Insurance, Accidental Insurance, and more.
• 7-paid holidays, and up to four weeks of paid time off based on tenure.
• 401K with a 4% match.
• BlueCross BlueShield Medical and Dental.
• Legal Shield membership option for legal assistance.
• We give back to our Charlotte community and support many local non-profits with lots of serving opportunities available.
• Competitive hourly pay. Plus, additional income for on-call shifts that are remote work. (Hourly pay is $17.00-19.00, depending on experience.)
• Vision plan with Guardian.

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