Customer Service Representative - Daytime

CR Legal Team is accepting applications for a

Intake Representative

About CR Legal Team

We're Over 30 Years Strong and We're Just Getting Started! CR Legal Team cares for our clients, our communities and our fellow employees as if they were members of our own families. We remain 100% vested in the health, wellness and happiness of each individual as we understand that we are stronger and better when we are moving forward together.

We believe that as long as we live, we should be learning and seeking to understand. We welcome and celebrate diversity of thought and action within our organization and among our community partners. We understand that true growth comes when we are willing to open our minds to new possibilities.

At CR Legal Team, we Stand Up for justice for all people and we remain fierce and loyal advocates for those who cannot always speak for themselves. As our client, our community partner or employee, we have made a commitment to Stand Up For You and that is a promise we take seriously.

Why join CR Legal Team? You'll enjoy...

• Employer paid Wellness Program, including dynamic health and safety initiatives.
• Inclusive and diverse working environment.
• Innovative office technology and case management systems.
• Positive and creative culture to engage and help us Stand Up for our clients and the community.

We are also proud to offer the following to benefit eligible team members:

• Paid time-off Program
• Dental Plan Option
• 401k plan (available to all employees)
• Medical Plan Options (including a free High-Deductible Heath Plan option for employee-only coverage)
• Virtual Healthcare Access
• Life Insurance Options (with employer paid Basic Life Insurance)
• Disability Insurance Options (with employer paid Long-Term Disability)
• 11 Company paid holidays (Equivalent)
• Competitive Salary
• Benefits Assistance/Advocacy Program
• Employee Assistance Program
• Educational Assistance Program
• Health Savings Account and Flexible Spending Account Options

Hourly Pay Range: $13.00 to $15.00

Schedule: 10:00 a.m. to 6:00 p.m.

Duties

Ability to effectively utilize available technology, including computers, databases, portals, and software needed to successfully perform the essential duties of the job.

Obtains appropriate and pertinent information from the potential new clients who contact the firm.

Ability to type a minimum of 40 words per minute and efficiently process data in the intake system while simultaneously speaking and interacting with potential new clients.

Contacts and communicates with potential new clients as needed, using various communication channels.

Returns calls for pending and potential clients based on department protocol.

Follows up with potential new clients via notes, phone calls, text messages, and/or email.

Manages the list of assigned leads requiring follow up and maintains departmental quality metrics.

Must be able to multi-task and to effectively communicate, problem-solve and to overall handle tasks timely and tactfully with all staff levels and the public.

Maintains a professional, courteous demeanor and provides excellent customer service to CR Legal Team's external and internal clients.

Must be able to adapt to a wide range of diverse internal and external clientele.

Communicates in accordance with, and understanding of, applicable State Bar rules related to protected clientele information, confidentiality, and the unauthorized practice of law. Complies with corresponding company policies and procedures.

Performs other administrative duties as needed by Intake Leadership.

Qualifications

Seeking NC residents with a high school diploma or general education degree (GED) and three to six months related customer service experience and/or training or an equivalent combination of education and experience.

Background checks will be conducted on all final candidates for employment.

CR Legal Team is an Equal Opportunity Employer.