Customer Service Representative Jobs

North Carolina, North Carolina - 2023-06-05 Customer Service Representative

If you’re one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We’re big on culture and look for employees who can grow both professionally and personally with us.

At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren’t taken care of, our customers won’t be either. TSP was founded on the belief that our product is our people and our commitment to those employees is written into our company values.

These are the job duties and responsibilities of a Customer Service Representative:

• Identify customer complaints or special requests, communicate them to the Sales Director and the Production Committee, seek and offer alternatives aimed at the customer satisfaction
• Provide after-sales service to determine satisfaction levels and identify new needs or additional services that contribute to customer retention
• Place and document sales orders
• Serve as a link between the customer and the company by being attentive and sensitive to the customer's needs
• Fulfill requirements requested by customers, such as delivery of documents and/or formats
• Execute all other functions inherent to the position and those determined by their hierarchical superiors.
• Perform bi-weekly reviews with all active customers to verify current and future orders, and send this information to the production planner and related internal areas
• Carry out basic administrative activities, such as archiving and controlling documents, contracting and paying for services, purchasing office supplies, taking inventories, sending and receiving correspondence and parcels.
• Provide accurate, valid and complete information regarding the status of the order with the end customer (order tracking), through effective and timely communication with team members as deemed necessary, ensuring deliveries are made on time
• Handle urgent requests within a maximum of two hours and normal requests within a maximum of 4 hours
• Collect all the information and documents required for internal registration of customers (according to credit policy and other internal procedures), and document them via teams
• Appropriately communicate them to the internal team and offer solutions and alternatives, based on the decisions made.
• Receive purchase orders from customers and track supply to keep the customer informed about the product, keeping customers updated about shipping, arrival dates delivery and possible issues that may arise, and ensuring all documents associated with the delivery are prepared and ready for the customer
• Track quotes from domestic and export customers to ensure they are delivered within 24 hours or less of request

You should be able to handle everything above because you have experience like:

• Required: Bachelor of Business Administration, Commercial Relations, International business or related
• Parallel project management
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and in a fast-paced environment
• Proven experience in a customer service role
• 5 years minimum in sales and customer service, preferably in food industry companies
• Fully bilingual and bicultural English – Spanish
• Customer Portfolio Management, Product Presentations and Customer Reporting, Customer Prospecting Attention, follow up and solution to complaints
• Desirable: Diploma or Specialty in Commercial Relations, Sales, Marketing, international business or related
• Excellent communication (written & verbal) and interpersonal skills
• SAP, Office Advanced, Teams, Visio

Additional Information About This Customer Service Representative Role

• Candidates must be authorized to work in the United States
• View our benefits information:

We Are TSP

TSP is an award-winning, customer-endorsed, and minority-owned IT solutions company. Throughout the United States and Canada, we create custom, flexible, and flawlessly executed IT services and workforce solutions that amplify our customers’ teams and simplify their service.

We create great customer experiences by saving our customers time and money. We’re driven by integrity — we do what we say we’re going to do — exceeding expectations. Our value-based pricing focuses on our customers’ business objectives, making their success our top priority. We don’t manufacture devices or sell software — our product is our people.

We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.