Customer Service Representative Iii

EDUCATIONAL REQUIREMENTS
Requires a High School Diploma or GED.
EXPERIENCE REQUIREMENTS
Three years of administrative or customer service-related experience are required.
Associate's degree may be substituted for up to two years of experience.
Bachelor's degree may be substituted for the years of experience.
LICENSE REQUIREMENTS
None

***Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **
Preference will be given to applicants who:

• Are proficient in INFOR IPS or a work order tracking system
• Perform at an advanced level in Microsoft Word, PowerPoint, Excel, and Outlook
• Handle multiple assignments simultaneously, are detail-oriented, and committed to quality work
• Demonstrate excellent verbal and written communication skills including phone & email etiquette
• Exhibit strong attention to detail, initiative and resourcefulness.
• Adept with compiling data for reports

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE 16
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0203.
If you need special services or accommodations 832-393-0203(TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE – Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.