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Customer Service Representative I ($750 Sign-On Bonus Available)
Company | Weill Cornell Medicine |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-29 |
Posted at | 8 months ago |
Title: Customer Service Representative I ($750 Sign-On Bonus Available)
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
- Manages inbound and outbound phone calls and inquiries. Routes calls and messages within the practice management system to appropriate staff.
- Adheres to "scripts" and protocols for responding to requests and questions. Escalates complex or difficult situations.
- If applicable, ensures that patients provide any pre-visit documentation, pre- certifications or authorizations for medical services as needed, and/or a referral, if required.
- May provide coverage to other administrative patient-facing roles as needed.
- Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.
- Manages patient chart process to ensure that information is inputted and scanned properly.
- Schedules and/or reschedules patient appointments within the practice management system.
- High School Diploma
- Must possess outstanding customer service skills. Compassionate, courteous, and helpful phone manner. Must be able to maintain a tactful demeanor while handling a continuous stream of high volume phone inquiries
- Demonstrated organizational skills; capable of working independently and as a team member.
- Excellent communication skills (both verbal and written).
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