Customer Service Representative Jobs

The purpose of this position is to provide customer service through telephone or direct contact and perform clerical functions.
Essential Duties And Responsibilities

• Performs office duties by filing, typing, sorting and delivering messages and packages and ensuring proper supply inventory and equipment functioning.
• Assists customers by obtaining information or records, responding to inquiries, directing visitors to proper department, and scheduling appointments.
• Prepares, verifies, and balances a variety of routine logs and reports.
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.

Supplemental Functions

• Performs other similar duties as required

Knowledge
Job Specifications and Qualifications:

• Modern office equipment
• Customer service principles and practices
• Basic mathematical concepts

Licensing And Certifications

• None Required

Working Conditions / Physical Requirements

• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
• Positions in this class require: standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling, pushing/pulling, vision, bending, crouching, hearing, twisting, talking.