Customer Service Representative Closer

Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And Responsibilities

• Handle all front desk related activities including:
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Assist in maintaining the neatness and cleanliness of the club.
• Check members into the system.
• Facilitate needed updates to member’s accounts.
• New member sign-up.
• Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
• Take prospective members on tours.

Qualifications/Requirements

• Customer service background preferred.
• Must be 18 years of age or older.
• A passion for fitness and health.
• Strong listener with the ability to empathize and problem solve.
• Basic computer proficiency.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Upbeat and positive attitude!

Physical Demands

• Will occasionally encounter toxic chemicals during shift.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

Other

• Employee Recognition Program
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.