Customer Service Representative, 8:30A-5P Pst (679198)

Requisition Number AMER28238 Employment Type Full-time Location Virtual Office, Other

Job Summary

Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Primary responsibility for the Zimmer Biomet Order to Cash cycle (Order Placement, Invoice Accuracy, PO Application, etc.). Answer inquiries and provide information to internal and external customers. Requires knowledge of Zimmer Biomet office systems and procedures. Duties include a combination of answering telephones, purchase order processing, email correspondence, and system driven activities.

Hours of support are 8:30a-5p PST (12:30a - 9p EST).

Principal Duties and Responsibilities

• Coordinate billing with customers to request/receive purchase orders.
• Timely response and support for all inquiries (call, text, email, system driven, etc.).
• Process purchase orders and order restock of inventory.
• Process emergency orders. Other duties as assigned.
• Answer pricing and product inquiries.
• Support of the US field and customers in ensuring orders are placed and case support and associated transactions are completed accurately and in a timely manner.

Expected Areas of Competence

• Ability to quickly understand and adapt to processes, policies and systems used by Distributor and Customer Operations team members as well field sales employees.
• Ability to seek out process improvement opportunities and make recommendations.
• Ability to establish relationships quickly with a broad range of constituents. Must possess a collaborative style to work effectively throughout the organization.
• Consistently show energy, drive, accountability, due diligence and detail orientation.
• Ability to communicate clearly in verbal and written form in English. Interact with staff and management at all levels of the Zimmer Biomet organization and its customers’ .
• Knowledge of ZDCS, ZSMS, and Livelink preferred.
• Excellent verbal and written communication skills.
• Ability to develop and maintain positive relationship with sales associates, external customers, distributor operations team members, and internal stakeholders.
• Effective working in teams to achieve the department’s objectives.
• Ability to analyze situations and resolve problems.

Education/Experience Requirements

• One Year of prior Customer Service experience required
• High School Diploma or equivalent

Travel Requirements

• Less than 5%

Additional Information

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. This is why we offer you a competitive rewards package that includes medical, dental, vision, life and disability insurance, wellness incentives, employee assistance programs as well as paid time off for vacation and holidays.

EOE/M/F/Vet/Disability

Compensation Range: $18 - $20.00/hour, based on experience