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Customer Service Representative – Woodland Hills, California

Company

Universal Music Group
Address , Woodland Hills, 91367, Ca
Employment type FULL_TIME
Salary
Expires 2023-07-17
Posted at 11 months ago
Job Description
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:
We are a leading Consumer Products Company in the Media and Entertainment Sector. We produce, distribute and promote the most acclaimed and commercially successful entertainment product to delight and entertain fans around the world. The specific group is responsible for managing the end to end Supply Chain to set up, manufacture and distribute time sensitive media product to a very demanding retail and consumer market.
The Customer Service Representative (CSR) will primarily be responsible to support daily sales order processing, responding to general email inquiries from customers, processing customer claims and customer reporting.
How you'll CREATE:
Order Management
  • Provide back up support to other team members in the Customer Service Department
  • Assist with queries originating within Manufacturing and Distribution Centers in relation to orders, deliveries, product information and release dates
  • Provide customer service coverage over telephone and email, answer ordering questions and resolving issues
  • Order processing: manual keying order, web order entry and other system orders to process. These include Sales Orders, Accommodation Orders, Returns and potentially rekeyed as needed.
Other
  • Take ownership of personal performance targets and KPIs, results and continuous improvement
  • Strong team player and collaborate well within the Customer Service team and with other UMG Operations Teams to improve end to end business processes
Bring your VIBE:
Skills/Abilities
  • Good communication skills, both written and oral
  • Prioritizes work activities; plans and stays organized in order to meet commitment and productivity standards of day to day process requirements
  • Highly detail oriented individual
  • Able to work independently with limited supervision
  • Ability to effectively relate to and communicate with people at all levels of the organization, including supply chain partners
  • Basic analytical and Excel skills
  • SAP S4 experience highly desired
  • Manages timelines; deals effectively with pressure
Other Necessary Skills & Key Attributes
  • General understanding of sales order management, including logistics and general warehouse operations
  • Strong working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, etc.)
  • Takes initiative and seeks increased responsibilities
  • Problem solving and decision-making skills
  • Positive attitude and team player
Languages
  • Any other language is an asset
  • Required: English
Experience
  • Demonstrated proficiency with reporting and analytic tools
  • Working in a B2B environment is a plus
  • 1-2 years’ experience and proven, positive track record in a customer service or data entry role
  • A minimum of 1-2 years of experience in a customer facing role
Education
  • Appropriate Customer Service and Order Management experience, specifically in a B2B environment
Perks Playlist:
  • A lifetime fertility support allowance of $30,000 to plan participants
  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
  • Student Loan Repayment Assistance and Tuition Reimbursement
  • 100% coverage for out-patient mental health services
  • Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
  • Comprehensive medical, dental, vision, and FSA options, as well as:
    • 100% coverage for out-patient mental health services
    • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
    • A lifetime fertility support allowance of $30,000 to plan participants
    • Student Loan Repayment Assistance and Tuition Reimbursement
    • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
  • Flexible Paid Time Off (PTO) for exempt employees
  • 2-weeks paid Winter Break
  • 10 Paid Holidays (including Juneteenth and Wellbeing Day)
  • Variety of ways to prioritize much-needed time away from work including:
    • Flexible Paid Time Off (PTO) for exempt employees
    • 3-weeks PTO for non-exempt employees
    • 2-weeks paid Winter Break
    • 10 Paid Holidays (including Juneteenth and Wellbeing Day)
    • Summer Fridays (between Memorial Day and Labor Day)
    • Generous paid parental leave for every type of parent
  • Summer Fridays (between Memorial Day and Labor Day)
  • Generous paid parental leave for every type of parent
  • 3-weeks PTO for non-exempt employees
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer.
For more information, please click on the following links.
E-Verify Participation Poster:
English / Spanish
E-Verify Right to Work Poster:
English
|
Spanish

Job Category:
Customer Service
Salary Range:
$36,915.84- $63, 370
The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.