Customer Service Representative Jobs

A leading healthcare provider is looking for a customer service representative to handle incoming calls. This is a Contract to Hire remote opportunity and the ideal candidate will be required to go on-site 1-2 times per quarter OR in case of equipment failure they will be required to go on-site in Pittsburgh, PA or Camp Hill, PA. Must have your own high-speed internet connection and reliable transport. Please note that on-site training will be given before the actual start of the job.

Responsibilities;

• Must have empathy and the ability to control conversation/call
• Must have customer service experience
• Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
• Soft skills are very important to this role and require a level of professionalism and caring.
• Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
• Professional behavior, on camera training and adherence to the current Work from Home policy is required.
• High school/GED required
• Will work in a fast pace environment
• Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class.
• Must be open to working the 11:30AM - 8:00PM shift
• Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
• This is high energy role and requires individuals who can adapt to changes quickly
• Must be able to work any shift between 8:00AM - 8:00PM
• Bilingual Spanish-speaking candidates are welcome and encouraged to apply
• Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones.