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Customer Service- Patient Care Coordinator
Company | Avanos Medical |
Address | Alpharetta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Device |
Expires | 2023-09-03 |
Posted at | 9 months ago |
Requisition ID: 5145
- Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
- Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
- Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.
- Manage large amounts of outbound and inbound calls required for order processing and follow-up.
- Follow Patient Care communication procedures, guidelines, and policies
- Validate prescriptions
- Provide accurate, valid, and complete information by using the right methods/tools
- Verify ICD-10 codes
- Build sustainable relationships and trust with patients and sales team through open and interactive communication
- Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
- Verify all order information including patient demographics and other critical order information.
- Identify and assess patient needs to achieve satisfaction
- Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Consistently meet rush and non-rush order deadlines and maintain accurate notes in DME+ for all order interactions.
- Coordinate with other departments as needed for order processing.
- Alert supervisor to any issues or escalations needed throughout the workday.
- Thrives in fast-paced environment with the ability to adapt to change
- Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative
- Ability to walk through processes with patients
- Strong phone contact handling skills and excellent communication skills
- High school diploma
- Ability to independently problem solve and function well in a team atmosphere
- 2 years minimum experience in Customer Service or direct to Patient Service
- Ability to multi-task, prioritize, and manage time effectively
- Experience in Salesforce.com or other CRM software
- Experience with SAP or another ERP software
- Knowledgeable in Excel
- Spanish (Written and verbal)
- Other Customer Service Skills (order services, logistics/shipping knowledge)
- Proficiency in Microsoft Outlook
- Advanced written, verbal communication skills, and interpersonal communication skills
- AA degree or actively pursuing a degree
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