Customer Service Officer Jobs

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.We need your skills, curiosity and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

As a Customer Service professional within FLSmidth, you will work within a diverse team to assist with aftermarket customer and sales support. To be successful in this role you will preferably have previous experience in an internal customer sales role in a manufacturing, warehousing or purchasing environment or see this opportunity as your next step up in your career progression into that role.

Job Responsibilities

• Ensuring sales quotes are raised and responded to using standard operating procedures within agreed timeframes.
• Creating or converting sales orders from sales quotes as per standard operating procedures.
• Ensuring invoicing is completed and issued once goods are available for shipment using standard operating procedures within agreed timeframes.
• Responding to customer queries in a timely and courteous manner.
• Liaising with warehousing or shipping companies regarding customer dispatch freight needs or freight verification (where applicable).
• Proactively notifying customers and/or the sales team at the earliest opportunity where a delay in, or issue with delivery is identified.
• Advising customers of process should products be required to be returned.
• Maintaining accurate customer records and profiles including shipment instructions, archiving of files.
• Accurate and timely entry of data into systems, review of mailbox and process of orders.

What You Bring

• Strong communication skills both written and verbal.
• Some level of data entry skills and systems experience would also be advantageous.
• Experience in quote and order entry a bonus.
• Demonstrated ability to manage competing priorities.
• A proactive and positive can-do attitude.
• Experience using ERP systems (ie: Epicor) would be advantageous.

What We Offer

• Access to salary packaging options to allow you to maximise your after-tax income;
• Annual flu vaccination
• Job security in a volatile market – FLSmidth has 136 years of successful operation within a global environment;
• Paid Parental Leave;
• Employee Assistance Program for employees and immediate family;
• Involvement with community and charity initiatives; and
• Purchased annual leave options;
• Development and training within a respected global OEM company;
• Competitive remuneration package on offer;

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible. Candidates will be contacted by email.

No recruiters and unsolicited agency referrals please.

All candidates will be required to pass a Pre-Employment Medical & Drug and Alcohol test. FLSmidth requires all candidates to hold unrestricted Australian Working rights at the time of application. If you do not have full, unrestricted working rights, we are unable to accept your application for employment.