Customer Service Manager Jobs

Our Client is a leading cargo airline with a global reach and a focus on excellence. They offer a unique opportunity to be part of a dynamic and fast-paced industry. Their modern fleet coupled with cutting-edge technology, ensures efficient and secure cargo operations. As a company committed to career development, they provide avenues for growth, specialized training, and exposure to various facets of the air cargo industry.

As a Customer Service Manager, you will act as a liaison, provide product/services information, and resolve customer account issues accurately and efficiently

Responsibilities

• Supervise and manage the customer service team, including tasks and duties
• Go the extra mile to engage customers
• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
• Identify and assess customer needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Establish effective CS procedures and standards
• Build sustainable relationships and trust through open communication
• Handle customer complaints, provide timely solutions, and ensure resolution
• Maintain records of customer interactions and process accounts

Job Requirements

• Detail-oriented attitude
• Ability to multitask, prioritize, and manage time effectively
• Ability to work in a fast-paced work environment
• Familiarity with ERP/CRM systems and practices
• 3-5 years of customer support or client service representative experience
• 1+ year in people management
• Strong teamwork skills
• Excellent written and verbal communication skills
• High School Diploma

What they offer

• Modern Fleet and Technology
• 1-2 days a week to work from home!
• Fully covered Health, dental and vision insurance
• Strong Company Values: commitment to safety, reliability, and customer satisfaction
• 401K
• Dynamic Work Environment
• PTOs
• Discounted airline fares
• Career Development and Growth
• Global Company

Full-time position, from 9 am to 5 pm. No sponsorship at the moment.

Join their team and enjoy competitive compensation, a robust benefits package, and the excitement of working in a globally renowned cargo airline company!