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Company

Professional Alternatives
Address Houston, TX, United States
Employment type CONTRACTOR
Salary
Category Staffing and Recruiting
Expires 2023-06-04
Posted at 11 months ago
Job Description
Apply Now


Job ID#: 13145


Bilingual Spanish Customer Service – Remote


Our client is seeking an energetic and reliable Call Center Representative to join their call center team in Houston, TX. This person will be responsible for answering incoming client calls, resolving customer issues, and directing calls to the managerial team when necessary.


Must live in Houston area.


Work schedule is Sunday 10a.m.-7p.m., Monday thru Thursday 11a.m.-8pm.



  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Input data into the company computer platform to keep each customer record updated
  • Attend mandatory training sessions to stay updated on product or company policy changes


Qualifications


  • Must be available to work some holidays and weekends
  • Excellent interpersonal communication skills
  • Strong computer skills
  • Bilingual Spanish is a plus
  • High school diploma required
  • Strong problem-solving abilities
  • High level of professionalism


Additional Information


  • Encouraging work environment and supportive company culture
  • Remote position
  • Temp to hire


Please submit resumes to: [email protected]


Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!


Apply Now