Customer Service - Heavy Phones

Company Overview:

Summary:

Seeking a Representative to handle patient calls that come into our Call Center line. This position is part of a remote Call Center, and requires an individual who demonstrates professionalism, empathy, and accountability, and the ability to stay calm under pressure and handle large call volumes. This is a F/T permanent position.

Overview:

Sarno Glass is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Sarno Glass has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Sarno Glass leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Responsibilities and Qualifications:

This is a remote, work from home position, Monday through Friday, 11:30 am - 8:00 pm EST

Some Insurance Billing knowledge is preferred.

Full training provided.

Organizational Impact:

In this role for Sarno Glass, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring all HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.

Essential Duties and Responsibilities:

• Forward calls as necessary to alternate billing departments
• Answer patient questions and address concerns in a friendly and empathetic manner
• Follow through with all requests, which may require calling alternate parties, emailing or faxing information.
• Determine resolutions to customer issues while adhering to our client rules and expectations
• Answer heavy call volume in a remote call center environment

Skills/Experience Required:

• Some Insurance Billing knowledge
• Able to handle pressure and always maintain composure
• Ability to identify issues, know what questions to ask, and determine solutions
• Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image.
• Must be punctual and dependable
• Excellent attention to detail and accuracy.
• Able to present information and solutions in a professional and courteous manner.
• Must be a quick learner and willing to ask questions
• Able to multi-task, and organize and prioritize tasks in order to complete all work assigned.
• Minimum typing of 40 wpm
• Able to handle large volumes of work while meeting tight deadlines
• Strong computer skills. Basic understanding of MS Outlook, Word and Excel.

Sarno Glass is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401 (k) Plan. EEO/M/F/Veterans/Disabled

Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.