Equipment Service Technician - Montana

Job Overview

Join our team as a Service Technician, providing repair service for equipment at practitioners' locations under the guidance of a Lead Technician or District Service Manager. Collaborate closely with skilled technicians and supervisors to enhance your customer service skills, familiarize yourself with our support tools, and improve your troubleshooting techniques and product knowledge. This role will contribute significantly to service success, enhancing customer satisfaction, fostering customer loyalty, and boosting profitability.

Key Responsibilities

• Follow systematic troubleshooting procedures to diagnose technical errors and devise appropriate solutions.
• Complete on-site installation, repair, maintenance, and testing tasks under the guidance of a Lead Technician or Project Coordinator.
• Comply with all Fleet Management Policy terms, including maintenance and accident management policies.
• Understand customer needs and provide appropriate recommendations for a seamless customer experience.
• Generate detailed and timely service reports.
• Contribute to special projects and other duties as required.
• Submit all job-related paperwork within the specified timeframes, including FDA Forms, expense reports, and any other required documents.
• Adhere to all OSHA regulations as outlined in the OSHA manual and training. Ensure the maintenance and use of personal protective equipment when needed.
• Ensure you have the necessary tools for carrying out installation and repair services efficiently.
• Manage and maintain proper inventory levels in the service vehicle.
• Communicate progress updates promptly to all Team Members and HUB dispatchers.
• Review completed work orders with the customer or a responsible staff member before leaving the site, including time spent, work done, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Offer repair services to customers in a respectful and professional manner. You may also occasionally provide basic installation services as needed.
• Attend all mandatory training, including Henry Schein Dental Career Development training and specific manufacturer technical training.

Complexity

Work on problems of limited scope and impact with no to limited discretion to vary from established procedures. Perform structured work assignments using existing procedures to solve the most routine problems. Follow standard practices and existing procedures in analyzing situations or data from which answers can be readily obtained. Begin building working relationships internally and externally.

Work Experience

Ideally, you will have at least 2 years of field service experience, demonstrating proficiency, a basic mechanical background, and customer service skills.

Preferred Education

We typically look for candidates with High School education, vocational training, and/or on-the-job training. However, an Associate degree or Technical School Certification is preferred.

General Skills & Competencies

• Strong interpersonal and communication skills
• Ability to work independently
• Basic computer skills
• Attention to detail and accuracy
• Professionalism
• Basic troubleshooting skills

Specific Knowledge & Skills

• Working knowledge of hydraulics, mechanical, and electrical systems

Travel / Physical Demands

This role will require you to deliver, install, and repair equipment at Henry Schein customers' locations. Expect to handle large equipment as needed. The physical demands of this position may occasionally require significant and/or repetitive bending, stooping, lifting, and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers