Customer Service Coordinator - Window

Under the direct supervision of the Customer Service Manager & Special Events Coordinator, serve as Customer Service Coordinator for the Window Area of the Central Ticket Office. This position has overall responsibility for the day to day operation of the CTO walk up service including selling event tickets, selling consignment items, distributing tickets to students for a variety of student oriented events, balancing of cash drawers, shift changes, balancing of ticket inventory, evaluation and counseling of personnel. Supervise employee interactions with customers inquiring about ticket purchases, event information or other customer service questions ensuring excellent customer service is practiced and maintained. Also included is the ticket management of academic arts events acting as client liaison with the various departments and ensuring client needs are met.
Percentage of Time:
100%
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
16
Records
Qualifications
Required/Preferred
Skill in setting priorities which accurately reflect the importance of job responsibilities is required.
Required
Ability to make decisions on immediate problems, within scope of authority, based upon proper knowledge of policies and procedures, including all pertinent NCAA rules and regulations is required.
Required
Detailed knowledge of ticketing systems is required.
Required
Detailed knowledge of Paciolan Ticketing System is preferred.
Preferred
Skill in ticket management including working knowledge of: event balancing and proper ticket audit procedures and controls, operations aspects of processing orders, ticket assignment and allocation, complimentary tickets, and special team ticketing needs is required.
Required
Skill in ticket seating assignment, including the ability to prioritize seating improvement requests, categorize same, and the ability to make independent decisions regarding how best to solve seating improvement requests from a wide-ranging customer base is preferred.
Preferred
Demonstrated skill in developing methods of data collection, and ability to determine information needs and how best to accumulate and report this data is preferred.
Preferred
Demonstrated skill in personnel supervision and personnel administration is preferred.
Preferred
Ability to establish and maintain effective and cooperative working relationship with co-workers and the Central Ticket Office customers and clients, as well as other University Departments is required.
Required
Demonstrated skill in dealing with customer complaints to sort out the facts and resolve the problem to the satisfaction of both the customer and department is preferred.
Preferred
Demonstrated skill in generating innovative ideas and exploring alternative approaches and solutions to problems is preferred.
Preferred
Display organizational skills as well as the ability to prioritize and complete assignments in a manner accurately reflecting the relative importance of job responsibilities without constant supervision is required.
Required
Ability to work under time constraints and with conflicting deadlines, frequent interruptions and distractions is required.
Required
Ability to communicate effectively regarding policies, procedures, and situations regarding ticket management to supervised personnel is required.
Required
Demonstrated working knowledge of computer software including Microsoft Office products is preferred.
Preferred
Skill in writing business correspondence, concise reports, and logical analytical studies is preferred.
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
05-30-2023
External Posting Date: