Customer Service Coordinator Jobs

We are seeking a Customer Service Coordinator to start immediately. The primary responsibility is to support our customers with orders as needed. The role involves all aspects of customer service, sales management, and coordination with other departments.

KEY RESPONSIBILITIES:

• Verify product, quantities, and pricing on all orders
• Coordinate customer transactions
• Generation of customer orders, estimates, and service recommendations
• Follow up on customer inquiries and requests
• Maintain and update customer records and files
• Provide daily customer support
• Resolve customer complaints
• Work with Management to develop corrective actions based on company goals

COMPETENCIES:

• Passion for customer service: Ability and desire to help both internal and external customers no matter how big or small the problem. Willingness to assist customers from the first interaction until the customer has completed the enrollment or service
• Strong familiarity with MS Office (Word, Excel, and Outlook)
• Strong Communication skills (written and verbal): Speaks and writes clearly. Maintains a high standard in all forms of communication, including email. Can prepare and present information for a diverse audience including customers, management, and outside vendors.
• Strong Analytical skills: Problem-solving and continuous improvement mentality, Ability to solve practical problems and deal with a variety of concrete variables

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