Customer Service Agent -Vehicle Returns

This role includes a retention bonus of $1500

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:

• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Exceptional interpersonal and relationship building skills
• Ability to manage stressful or unusual situations to maintain good service

What you will do:

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Provide information regarding transportation to the airport terminal if applicable
• Perform other job duties as assigned to meet the business needs
• Advise and review rental charges, providing an accurate receipt to the customer
• Use proper statement to determine if vehicle is being returned with full tank of gas
• Welcome all customers as they arrive on the lot
• Ask about their experience with Sixt, recording feedback to improve future rental experience
• Keep lot organized for ease of access and traffic flow
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Work in outdoor weather conditions including direct sunlight, rain, heat or cold
• Make sure customers have all personal belongings from the vehicle
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

Qualifications

About you:

• Minimum 1-year customer service experience
• Likely to require at least 5-10% travel, some of which may be by airplane
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 21 and have a valid driver's license with a clean driving record
• Ability to work 40 hours per week including day and/or evening hours
• Basic computer navigation skills and knowledge of Microsoft Office applications
• High school diploma or GED
• Ability to communicate in other languages is a plus
• Must be willing to wear company uniforms

Additional information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.

At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

Job Type: Full-time

Pay: From $19.20 per hour

Experience level:

• 1 year
• Under 1 year

Shift:

• Evening shift
• Day shift
• Night shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Chicago, IL 60666: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person