Patient Care Customer Service Evenings & Weekends Remote

About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Summary
We are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.
Pay starting at $15 plus a Quarterly Bonus opportunity

• 100% REMOTE Work from Home day one of employment
• After Hours Call Center of Sleep Center shifts
  • Hours per 5 days a week
    • Part Time 25 - 29 hours
    • Full Time 36 - 40 hours
  • Weekdays (4pm - 10:30am)
    
    • Part Time 5 - 6 hour scheduled shift between 4pm - 10pm
    • Full Time 6 - 8 hour scheduled shift between 4pm - 10:30am
  • Weekends (Friday 4pm - Monday 10:30am)
    
    • Part Time 5 - 7 hour scheduled shift
    • Full Time 8 - 10 hour scheduled shift
• Full Time 8 - 10 hour scheduled shift
• Weekdays (4pm - 10:30am)
  
  • Part Time 5 - 6 hour scheduled shift between 4pm - 10pm
  • Full Time 6 - 8 hour scheduled shift between 4pm - 10:30am
• Full Time 36 - 40 hours
• Part Time 5 - 6 hour scheduled shift between 4pm - 10pm
• Weekends (Friday 4pm - Monday 10:30am)
  
  • Part Time 5 - 7 hour scheduled shift
  • Full Time 8 - 10 hour scheduled shift
• Full Time 6 - 8 hour scheduled shift between 4pm - 10:30am
• Part Time 5 - 7 hour scheduled shift
• Hours per 5 days a week
  • Part Time 25 - 29 hours
  • Full Time 36 - 40 hours
• Part Time 25 - 29 hours
• Must live in the US and live within 60 miles of any Rotech Location

Essential Duties and Responsibilities

• Resolves tracking issues and reschedules shipping orders for patients
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
• Obtains medically necessary documentation
• Processes patient orders through On-line Pharmacy system
• Performs other duties as assigned
• Verifies orders are complete
• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling

Qualifications
Employment is contingent on

• Drug screen (when applicable for the position)
• Background investigation (company-wide)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• Strong customer service background
• High school diploma or GED equivalent
• Experience in medical field and administrative record management

Skills, Knowledge and Abilities

• Self-motivation, organized, time-management and deductive problem solving skills
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
• Effectively communicate in English; both oral and written
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Work independently and as part of a team

Physical Demands

• Requires close vision to small print on computer and or paperwork
• Requires sitting, walking, standing, talking or listening

Machines, Equipment and Technical Abilities

• Office equipment; fax machine, copier, printer, phone and computer / tablet
• Understanding use of all applicable home medical equipment and supplies
• Internet navigation and research
• Email transmission and communication
• Microsoft applications; Word and Excel

Rotech Information
Benefits

• Life Insurance and Disability
• Mileage reimbursement (when applicable for the position)
• Generous Paid Time Off and Paid Holidays
• Medical, Dental and Vision
• 401k
• Telephone reimbursement (when applicable for the position)
• Bonus and Incentive Opportunities

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.