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Company | Prime Therapeutics |
Address | Eagan, MN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance,Hospitals and Health Care,Pharmaceutical Manufacturing |
Expires | 2023-07-19 |
Posted at | 10 months ago |
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
- Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.
- Must be available for a 6 to 8 week training class
- Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
- Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
- Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
- All equipment is provided and shipped directly to your place of residence
- Highly structured work environment
- Opportunities to grow your career within Prime
- 40-hour work week (potential overtime)
- Medical, dental, and vision insurance, paid time off, 401k match, and more
- Transferable skills within Prime or within the healthcare field
- Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
- Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
- Other duties as assigned
- Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
- 1 year of customer service experience
- High School Diploma or GED is required
- Must be eligible to work in the United States without need for work visa or residency sponsorship
- Detail oriented
- Strong PC Skills with ability to navigate multiple software systems simultaneously
- Strong communication skills with focus on professional demeanor and empathy
- Ability to multitask
- Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
- Work from home (remote) experience
- Call center experience in the Healthcare industry
- Call center experience
- Fluency in Spanish
- Ability to work a flexible schedule including evenings, weekends, holidays, overtime
- Ability to sit 6 or more hours per day
- Occasionally required to stand, walk and stoop, kneel, and crouch
- Ability to work with a set, pre-determined break and lunch schedule
- Reports to Supervisor in the Contact Center
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