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Customer Service Administrator - Remote, Us
Company | Pearson |
Address | Hartford, CT, United States |
Employment type | FULL_TIME |
Salary | |
Category | E-Learning Providers,Education Administration Programs |
Expires | 2023-08-31 |
Posted at | 9 months ago |
The Evaluation Systems group of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring. We work in a collaborative environment and are passionate about education.
- Previous customer service experience, prefer 1 -3 years
- Experience with a call center management phone system
- High School diploma, or equivalent. Bachelor’s degree is preferred
- Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation
- Demonstrate excellent time management, organizational, and problem solving skills
- Knowledge of organization’s products, services, and business operations
- Excellent oral and written communication skills.
- Experience with LiveChat a plus
- Strong attention to detail and good listening skills
- Salary: $16.20 per hour
- Medical, Dental, Life insurance, Tuition Reimbursement, and 401K Retirement package
- Paid sick time, 10 observed holidays and vacation allotments
- This position also has the potential for an annual bonus
- Work from home, with Pearson supplied hardware and support. (employees are responsible for securing reliable internet and are required to have a Smart Phone to set up the Multifactor Authentication (MFA)
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