Customer Service Rep - Office Administrator

Nero Inc. Air Conditioning & Heating in North Haven, CT is looking to hire a full-time Customer Service Rep - Office Administrator to assist our customers and support the administrative functions of our business. Are you friendly, helpful, and organized? Would you like a job with great hours and pay? Do you want to join an established, family-owned business that will treat you with respect? If so, please read on!

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This administrative position earns a competitive salary of $25,000 to $65,000 per year, depending on experience. We provide great benefits including overtime, health insurance, a 401(k) plan, paid time off, paid holidays, profit-sharing, and supportive management. If this sounds like the right admin opportunity for you, apply today!

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About Nero Inc. Air Conditioning & Heating

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We have been installing and servicing residential and commercial HVAC systems throughout Connecticut since 1988. We provide a range of services to our customers including heating, air conditioning, indoor air quality, ductless air systems, geothermal heat pumps, commercial refrigeration, and more! Custom ductwork is fabricated in our in-house sheet metal shop by state-licensed fabricators. The air conditioning and heating arena is our business, not a sideline. Nero, Inc. is very reliable when it comes to meeting project deadlines and is proud to say that our company has not missed a deadline yet.

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We strive to bring our clients levels of professionalism and excellence that they haven't previously experienced. This is only possible with an exceptional team of professionals. We are always looking to add top-notch employees who will play a huge role in our success as a company, and we care for their well-being with excellent compensation and a positive work environment.

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A DAY IN THE LIFE OF A CUSTOMER SERVICE REP - OFFICE ADMINISTRATOR

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As a Customer Service Rep - Office Administrator, you provide crucial support for our day-to-day operations by working directly with customers and performing various administrative tasks. When customers contact us by phone or email, you respond, answering their questions and providing information with a warm, helpful, and professional attitude. If customers call to request our services, you help them schedule their appointment and update our internal calendars. You also help process payments and respond to any issues or complaints, patiently listening and connecting customers to the solutions they need.

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When you're not dealing directly with customers, you keep us organized by handling a variety of administrative tasks. You're always willing to help out with documentation, scheduling, communication, and any other admin work that keeps our business running smoothly. Your satisfaction comes from supporting a great team in a positive work environment!

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Qualifications For a Customer Service Rep - Office Administrator

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• Customer service experience

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• Phone skills

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• Basic computer skills

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• Ability to type 35+ words per minute (WPM)

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Familiarity with the HVAC industry would be a plus but is not required. We are willing to train the right person! Do you enjoy helping others? Are you detail-oriented and efficient? Can you balance multiple competing priorities while consistently meeting deadlines? Are you extremely organized? If yes, you might just be perfect for this HVAC office position!

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WORK SCHEDULE FOR A CUSTOMER SERVICE REP - OFFICE ADMINISTRATOR

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This full-time admin position typically works Monday through Friday from 7:30 AM to 4:00 PM.

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ARE YOU READY TO JOIN OUR ADMIN TEAM?

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If you feel that you would be right for this HVAC office job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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Location: 06473