Customer Relations Specialist Jobs

Department: Customer Relations

Employment Type: Full Time

Location: Remote

Reporting To: Adrineh Telime

Compensation: $20.00 - $25.00 / hour

Description

Oversee existing relationships to ensure customer satisfaction; to develop and maintain an open and meaningful customer feedback loop; and monitor company progress.

Key Responsibilities

• Facilitate prompt complaint resolution through direct contact with brokers and upper management.
• Maintain key customer relationships and develop and implement strategies for expanding the company's service offerings within existing clients.
• Ensure clients are satisfied with the services they purchased as well as the level of service they received.
• Assist with other related duties.
• Develop and maintain an effective method for gaining client feedback as to satisfaction and needs.
• Preparing valuations of customer portfolios by collecting, analyzing, and summarizing data obtained from customer's portfolio.
• Research, analyze and suggest solutions to non-routine claim issues.
• Answer client questions, assess product or service problems, and resolve issues in a variety of ways using best judgment.

Skills Knowledge And Expertise

• Communications - Exhibits good listening and comprehension. Exceptional written and verbal communication skills, specifically, following up to ensure resolution. Excellent phone etiquette and an ability to maintain grace under pressure.
• Customer Service - Displays courtesy and sensitivity, while maintaining a positive attitude. Must have a customer service background. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Benefits

Medical, Dental, Vision, 401k

PTO: 1 week paid annually

Paid Holidays

Monthly Performance Bonus

Work From Home