Customer Insights Analyst Jobs

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

How You Can Make a Difference

We are looking for a passionate Senior Customer Experience (Insights/Research) Analyst to join our team The Senior Strategy and Analytics Analyst leads in supporting company operations and decision making by collecting data, analyzing trends, and sharing data driven insights. You will coordinate with stakeholders across different business functions to identify trends and deliver actionable insights through surveys and using a variety of analytical techniques and data visualization. Additionally, you will design, implement, and evaluate ad-hoc projects and produce recurring reports that draw insight from both quantitative and qualitative customer feedback in a way that best represents the Voice of the Customer.

What You’ll Be Doing

• Efficiently identify, pull, aggregate, and analyze data from enterprise databases.
• Independently analyze and summarize quantitative and qualitative customer data using advanced statistical methods including, but not limited to, regression, factor analysis, text analytics, conjoint analysis / MaxDiff and structural equation modeling.
• Measurement and analysis of key performance indicators for measuring success (NPS, CSAT, CES) to identify trends, meaningful insights, and overall business implications.
• Serve as primary point of contact for key stakeholders and team members throughout the organization to complete ad hoc projects, interpret data, design goals, and provide recommendations on targeted action plans aimed at improving performance through the eye of the customer.
• Stay updated with the latest trends and advancements in CX and VoC methodologies and recommend process improvements to enhance the overall effectiveness of the CX function.
• Provide internal business partners with insights, reports, and dashboards to enable understanding of business opportunities and guide effective decision making.
• Use Qualtrics XM Discover (formerly Clarabridge) text analytics platform to conduct text, sentiment, and root cause analyses to answer business questions and reveal key insights into customer experiences.

What You Will Need To Be Successful

• Master's or bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, Marketing Research, or other quantitative discipline.
• 4+ years of experience supporting business decision making with reporting & analysis.
• Excellent data visualization skills.
• Advanced Excel skills.
• Ability to prioritize multiple simultaneous projects / deliverables to successful completion.
• Demonstrated competency with advanced statistical methods including, but not limited to, regression, factor analysis, and structural equation models.
• Persuasive communicator - demonstrated ability to influence business outcomes.
• Experience with Qualtrics XM Discover (formerly Clarabridge) or other Text Analytics tool.
• A record of personal and business ethics appropriate for high-visibility public company with a culture of integrity.
• Proficient with common business analytics tools including, but not limited to, R, Python, SQL, and Tableau.
• Proficient with survey design, implementation, and evaluation.

Benefits And Perks

• Medical, Dental, Vision
• Purple with Purpose (paid volunteer time off)
• Award winning Wellness Program
• Tuition Assistance
• On site Lunch and Learns
• Ongoing education
• HSA contribution and match
• Paid Maternity/Paternity leave
• Gym/Fitness Reimbursement
• Consumer Driven Healthcare (CDH) education
• 401(k) match

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.