Customer Experience Sales Guide

DriveTime is the largest privately-owned used car sales and finance company in the country. Headquartered in Tempe, Arizona, we have more than 140+ dealerships, 4 operations centers, and 16 reconditioning centers across the nation. Our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

That’s Nice, But What’s the Job?

As a Customer Experience Guide you will use a team-based approach to ensure a one-of-a-kind sales experience for our customers, helping them navigate the path to vehicle ownership at the dealership. You will accomplish this goal by building relationships and providing outstanding service to our customers throughout the car sale process.

What are the Responsibilities?

• Being fully involved in both sales and customer service activities at the dealership.
• Connecting and building partnerships with customers who have expressed interest in purchasing a vehicle with DriveTime.
• Achieving Certification of Keyholder and executing duties accordingly.
• Understanding and implementing all administrative responsibilities including deal documentation and cash handling.
• Working out financing options for the customer, using our no-haggle sales and finance approach, while working with the team to meet the store’s monthly budget.
• Partnering with other Customer Experience Guides and leadership to delegate shared tasks and responsibilities, meeting customer and company needs.

What About the Perks?

• Paid Time Off: 16 days of PTO annually plus an additional 8 paid holidays
• Base Salary: $50,000 base salary so you can focus on your customer’s experience without the pressure to make the sale
• Additional Benefits: 401(k), company-paid life insurance, short and long-term disability
• Tuition Reimbursement: We encourage growth and development in all aspects of your career
• Wellness Program: We encourage employees to be the best version of themselves with many exciting program options
• Medical, Dental, and Vision: DriveTime pays most of your premiums to keep the cost as low as possible for our employees
• Monthly Bonus Potential: This position offers an opportunity to earn extra money every month based on achieving team goals

What makes a successful DriveTime employee?

• Management material: We are looking for someone that can lead, manage, and grow within our organization
• Agile in a fast-paced environment: We move, and we move quickly. Thriving in an environment that never stops, is a must
• Excellent communication skills: The ability to talk and write with confidence and competence for a wide variety of audiences
• Plays well with others: You will be working in a high-functioning team environment. We work together to win together
• Goal-oriented: We are looking for someone that is enthusiastic and passionate about meeting the team goals

What are the Job Requirements?

• High School diploma is required; a post-secondary degree is preferred.
• Ability to pass a drug test and criminal background check.
• 5+ years of sales or customer service experience; management experience preferred.
• Valid driver's license with a decent driving record for the previous 3 years.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.