Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Customer Experience Manager Jobs
Recruited by General Motors 9 months ago
Address Warren, MI, United States
Senior Customer Experience Manager [Marketplace]
Recruited by Upwork 10 months ago
Address Michigan, United States
Director Of Customer Experience
Recruited by Hello Innovation 10 months ago
Address Detroit, MI, United States
Online Casino Dealer - Customer Experience
Recruited by Evolution Americas 11 months ago
Address , Southfield, Mi
$18 - $23 an hour
Online Casino Dealer - Customer Experience
Recruited by Evolution 1 year ago
Address Southfield, MI, United States
Customer Experience Bookseller Jobs
Recruited by Barnes & Noble 1 year ago
Address , Township Of Monroe, 08831, Nj
Customer Experience Sales Guide
Recruited by DriveTime 1 year ago
Address Taylor, MI, United States
Customer Experience Manager [Payments]
Company | Upwork |
Address | Michigan, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet,Human Resources Services |
Expires | 2023-07-13 |
Posted at | 10 months ago |
Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
- Data analysis: Dive into data across sources, including our natural language processing vendor, unitQ, to identify themes at scale and get them to the right Payments product owners
- Build our VoC collection capabilities: Collect insights across our Payments, Tax & Work Management experiences to create a comprehensive, 360° view of this segment of the customer journey
- Make prioritized and compelling recommendations: Influence product roadmaps through compelling, data-driven storytelling and business cases, using operational, customer and financial data so outputs meet business needs and are strategically aligned.
- Empathetic storytelling: engage both the head and heart for our Payments product leaders and teams, providing them the understanding they need to prioritize and accomplish CX goals.
- Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication
- Systems thinker: Zoom out to see the big picture and dive into the details when appropriate
- Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit
- Growth mindset and a curiosity to lean into the latest industry data and best practices
- Certified Customer Experience Professional (CCXP)
- Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority
- Understands CX methods and tools (ex. NPS, CES, closed-loop systems, journey mapping)
- Proven track record driving positive change in a complex environment
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago