Customer Care Specialist Jobs

Location: Colchester, VT
Employment Type: Full-Time
Salary: Competitive

Customer Service Representative are responsible for resolving product or service problems, opening customer accounts, maintaining customer records, answering inquiries, fulfilling customer requests, maintaining call center database, taking and entering orders, and providing product/service information. The ideal candidate will have customer service experience, data entry skills, excellent verbal communication, problem solving skills, documentation skills, listening skills, phone skills, and be able to resolve conflicts and provide solutions.
Major Duties Include

• Provide quality technical support service through one-call resolution to establish a long-term customer relation
• Maintain a professional appearance, behavior, and conduct
• Assist customers with their billing and payments needs and accepting payments via credit card
• Utilize Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires
• Effectively work with peers in a team focused environment
• Maintain performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
• Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations as appropriate

Requirements

• Strong organizational skills and time management
• Ability to work accurately with attention to detail
• High School diploma or GED, some college preferred
• Strong drive to help customers and solve their problems promptly
• Ability to type 30+ wpm
• Professional attitude and courteous telephone demeanor
• Ability to communicate clearly, both written and orally, and to convey information effectively
• Strong computer skills with ability to learn Customer Relationship Management (CRM) software applications and other related software
• Minimum of 2+ years experience in customer service, sales, or retail