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- Title Customer Care Specialist
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Customer Care Specialist Jobs
Company | Therapy Brands |
Address | Eagan, MN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-12 |
Posted at | 9 months ago |
Company Description
- Research, resolve, and respond to customer concerns received via email, telephone, or escalations, and provide support on desktop systems
- Escalating technical issues that could not be resolved
- Document discussions and issues in the CRM system
- Maintaining and deploying systems via automated methods
- Document, maintain, upgrade and replace systems
- Maintain, analyze, troubleshoot and repair computer systems, hardware, or peripherals
- Ensure customer and partner inquiries are responded to in a timely manner
- Assist in the creation of knowledge based articles and other support bulletins.
- Work with clients to resolve non-standard technical and workflow issues
- Provides end user training where required
- Provide product training and support for customers
- Data gathering and analysis skills
- Technical skills are a plus
- Fantastic customer focus
- Great communication
- Medical Billing, Medical Coding, Billing experience is a plus, but not required
- 3-5 years of experience in providing customer support
- Great time and task management skills
- Experiencing handling multiple priorities
- Possesses strong customer support skills
- Great written, verbal, and listening skills
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