Customer Care Specialist Jobs

Work at Purchasing Power

Position: Customer Care Specialist

Location: Atlanta / Hybrid work model

Who Are We: Purchasing Power (corp.purchasingpower.com)

We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and vacation packages through convenient payroll deduction, helping employees achieve financial flexibility.

The Opportunity: The Customer Care Specialist is responsible for uncovering opportunities in our processes and offering expertise and advice in resolving customer concerns in an accurate and timely manner and identifying processes that will create efficiencies in workflow that will increase customer satisfaction. This position will work cross functionally to effectively resolve any service-related issues, while balancing both the needs of the customer and the business. Additionally, you will support service recovery initiatives through three focus areas: research, service, and operations.

What You Will Do:

• Identify opportunities for improvement and work cross functionally to enhance business processes and the work environment
• Serve as an liaison between the customer support team, management, and the customer to improve customer service and business productivity
• Research, analyze and resolve customer issues via multiple work queues (including Social Media sites) in a courteous and timely manner
• Prepare documentation and reports on routine customer correspondence for future reference purposes
• Assist in the development, testing, and communication of operational policies and procedures
• Develop customer service programs and strategies to provide outstanding service
• Analyze customer complaints and provide appropriate corrective actions
• Assist in training and mentoring peers on improving customer support service

The Experience You Will Bring:

• Resourceful and effective problem-solving skills with the ability to make decisions with strong attention to detail
• Relationship management experience, preferred
• Strong verbal and written communications skills
• 3 - 5 years minimum experience in customer support/contact center or sales support
• High school diploma
• Team player with strong interpersonal skills possessing the ability to effectively work within the department, company, and network
• Ability to work independently in a high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers
• Customer focused with the ability to work effectively and professionally with customers
• Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary
• Advanced level computer skills with basic Microsoft programs (Excel, Word, Outlook)

Your Well Being:

• Career Development
• Hybrid work model (Onsite/Offsite)
• 401k Retirement Plan
• Flexible PTO
• Employee Purchase Program
• Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D

What We Stand For:

• We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.
• We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.
• We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, is there a better way?
• We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
• We hold ourselves accountable and expect it of each other. We attack problems with a positive “can do” attitude. We do what we say we’ll do.

Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.