Customer Care Order Management Representative (Remote Post Training)

The GEA Way
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
GE Appliances (GEA) is looking for an Order Management Representative. In this role, you will be responsible for business to business (B2B) support by taking inbound calls, processing orders, providing order status and price information, and supporting special ordering processes.
This posting is for a Work from Home position, with 4 weeks of in-office training.
Position
Customer Care Order Management Representative (Remote Post Training)
Location
USA, Louisville, KY
How You'll Create Possibilities
Ask anyone at GE Appliances and they’ll tell you they work with some of the best people in the world – people who would excel anywhere, but who choose to work here. Why? Because they thrive on challenges. Because they take pride in our products. Because they relish the chance to work alongside other extraordinary people.
GE Appliances (GEA) is looking for an Order Management Representative. In this role, you will be responsible for business to business (B2B) support by taking inbound calls, processing orders, providing order status and price information, and supporting special ordering processes.
What You'll Bring to Our Team
Responsibilities:

• Handle incoming phone calls for order placement.
• Provide information on product features and specifications.
• Use multiple system platforms for tracking, information gathering and customer response.
• Researches and provides information to our business-to-business customers.
• Other duties as assigned.
• Engaging in active listening with callers, confirming or clarifying information and addressing customer concerns.
• Provide customer information on product availability, delivery, billing, and finance processes.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Manage special ordering processes with unique order entry procedures.

Requirements:

• Ability to attend the first 4 weeks of training without any absences.
• Reside in the Louisville Metro Area
• High School Diploma or GED equivalent
• Self-motivated with excellent attendance record
• Strong computer skills, proficiency with the Microsoft Office suite and the ability to manage multiple web-based applications at one time
• Flexibility with work schedule. Due to multiple shift draws per year, candidates must be available to work all shifts M-F between the hours of 8am – 6:30pm EST as needed
• Excellent interpersonal and oral communication skills
• Must maintain a suitable work from home environment, free from noise/distractions

IT Requirements:

• Smartphone with Android OS or iPhone for user authentication (you will not be taking calls on your personal cell phone)
• Reliable, high-speed internet connection with at least 30mb download speed - cable or fiber (NO dial-up, satellite or cellular hotspots)

Preferred:

• Knowledge of GE Appliances’ models and features a plus
• Previous work from home experience
• At least one-year prior experience in a phone-based customer service role

The starting salary for this position is non-negotiable at $15.38/hr.
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]