Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Experience Team Qa Analyst
Recruited by Shipt 9 months ago Address Birmingham, AL, United States

Customer And Data Support - Complaint Management

Company

MillenniumSoft Inc
Address Birmingham, AL, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-08-08
Posted at 10 months ago
Job Description
Position :Customer and Data Support - Complaint Management


Location : Birmingham, AL


Duration : 12 Months contract


Total Hours/week : 40.00


1stShift


Client: Medical Device Company


Job Category: Healthcare


Level Of Experience: Mid-Level


Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)


Shift Timings: 8 AM -5 PM


Must Haves


  • Bachelor’s degree required
  • Good communication skills
  • Good written& verbal skills
  • Organizational skills
  • Customer tech& support experience



  • This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions.
  • Has basic knowledge of theories, practices and procedures in a job family or skill related to software and support
  • Additionally this position will support other complaint management tasks across the platform. Ideal candidate will have some support experience with other Software as Service solutions.
  • Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions.
  • Develops competence in own area by performing routine work.
  • This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform.
  • Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction.
  • The ideal candidate will also have excellent written and verbal communication skills. This position will be remote.
  • Typically is a college / university graduate or has equivalent experience.


Job Requirements


  • Proficient in Microsoft Office Products
  • Bachelor's degree preferred