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Csr/Teller- Eastside Square- Full Time

Company

Fifth Third Bank
Address , Springfield, Oh
Employment type FULL_TIME
Salary
Expires 2023-07-10
Posted at 1 year ago
Job Description
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Experience:
  • Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
  • Provide follow up to customer questions and find solutions to address issues
  • Maintain a position of trust and responsibility by keeping all customer business confidential
  • Be responsive and timely with correspondence to keep lines of communication open and clear
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations:
  • Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
  • Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
  • Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
  • Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
  • Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
Referrals:
  • Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
  • During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
  • Build and maintain a working knowledge of the Retail products and services offered
Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High school diploma/GED.
  • Must have the ability to interact comfortably and confidently with the public.
  • Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
  • Work involves extensive cash handling.
  • Need to have flexibility in scheduling.
  • Position requires knowledge of retail policies and procedures, to perform the essential duties.
  • Work involves contact with the public, adhere to dress code guidelines.
WORKING CONDITIONS:
  • Extensive viewing of computer screens.
  • Normal office environment.
CSR/Teller- Eastside Square- Full Time
LOCATION - Springfield, Ohio 45505
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.