Cso-Behavioral Health Technician- Night Shift- 40Hr

VIDEO INTERVIEW REQUIRED

To be considered for next steps in the interview process, we require all Behavioral Health Technician applicants in the Central Staffing Office to introduce themselves to us with a digital video interview. (Applicants that are current employees of Connecticut Children's do not need to complete a video interview.) Please complete your application, and then return to this page to complete your digital video interview. You will note that it is listed as the one for Patient Care Partners in the description, but we also use that pre-screen questionnaire for this role. You've got the right one!

Click Here to take the first step in your interview process with us, now!

SUMMARY

The Behavioral Health Technician promotes the safety, health and comfort of patients, families and staff on the inpatient units at Connecticut Children's as related to the care of behavioral health/ psychiatry patients on these units. The Behavioral Health Technician's primary assignment is the inpatient units.

ROLE RESPONSIBILITIES

Responsibilities include, but are not limited to:

Patient Care:

• Assists with procedural holds as directed by MD, Provider and/or RN
• Perform EKGs
• Completes patient documentation as appropriate
• Assists the Registered Nurse in collecting data of the patient during the intake/ admission process for behavioral/ psychiatric patients.
• Contributes to the development and implementation of an individualized care plan as part of the care team. Does not independently develop or act on a care plan that is not vetted by the licensed team. Holds patients accountable for limits and boundaries as developed by the team.
• Obtains vital signs/ weights as delegated by Registered Nurse. In the event there are no patients in Zone C may support the main ED triage function as assigned by the charge nurse
• Helps in application and removal of physical restraints when directed to apply by the attending medical provider or primary nurse.
• Contribute to the safe level of observations,
• Works to maintain a safe and therapeutic environment while maintaining boundaries for patients, families and staff.
• Collaborates as a member of the care team to:
  • Contribute to the safe level of observations,
  • Contributes to the development and implementation of an individualized care plan as part of the care team. Does not independently develop or act on a care plan that is not vetted by the licensed team. Holds patients accountable for limits and boundaries as developed by the team.
  • Effectively utilizes knowledge and application of de-escalation techniques
• Completes an inventory of personal items and appropriate wanding of patient/ belongings upon arrival. Acts as part of the care team conducting supervised clothing change. Secures as per department standard and returns personal items at the completion of the visit.
• Effectively utilizes knowledge and application of de-escalation techniques
• Assists patients with Activities of Daily Living (ADL) (bathing, dietary, escorting patient off unit, etc)
• Obtain and test specimens (e.g. blood glucose, urine, pharyngeal swabs, etc.; 1 and 2 step point of care tests)
• May be assigned to the role of intermittent/ roving patient care partner as determined by the primary RN assigned to care area and the shift charge RN
• Communicates to the team observations of the environment and patient indicators that a patient is escalating or at increased risk for agitation/ aggression or harm to self.
• Supports visitation guidelines and policies as established by department and hospital.

Operations & Environment:

• Ensures department has minimal hallway clutter and obstructions
• Maintains the environment of care
• Participates in post restraint huddle
• Completes daily safety checks and restocking function (equipment, restraints, supplies)
• Rounds continuously to observe for and early intervention of escalating situations. (Needs rephrasing)

Customer Service:

• Establishes effective relationships with patients, families, staff and external customers/ consultants to the team.

Quality:

• Is accountable for departmental and hospital quality and safety initiatives and goals.

• Performs other related responsibilities as assigned.
• Values cultural diversity and other individual differences in the workforce.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with Connecticut Children's standards.
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

KNOWLEDGE OF:

• Basic understanding of reasons for and techniques for managing aggressive behavior
• Understand and follow Connecticut Children's policies and procedures
• Basic understanding of organizations environment of care and infection control policies and procedures
• Basic Medical terminology, mathematics and measurements

SKILLS:

• Effective oral and written communication skills required. Ability to communicate in English is required (bilingual competency, Spanish preferred)
• Demonstrates competency in standard clinical procedures as well as unit specific patient management protocols.
• Demonstration of effective listening skills
• Excellent interpersonal skills and communication required

ABILITY TO:

• Learn and demonstrate competency in basic data entry, use of collaborative care and safety plans and documentation in the medical record.
• Work across all levels of the organization effectively
• Maintain quality, safety and infection control standards
• Learn and follow established protocols to respond in emergency situations

Requirements: