Crisis & Referral Coordinator (Contract)

Job ID:JP43606

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for contract workers (via BCforward) who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Responsible for providing follow-up services for individuals who have contacted the helpline, ensuring that appropriate resources and assistance are provided and that individuals are able to access recommended behavioral health services initially provided.

Primary duties may include, but are not limited to:

• Prepares reports and maintains the database to retain validated resources and service offerings.
• Conducts outbound follow-up calls or sends emails to individuals who initially reach out through the helpline in emotional distress or crisis.
• Assist with taking inbound texts and chats from individuals needing support, services, or who may be in crisis.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Coordinates identification of and referrals to local, state or federally funded programs and agencies.
• Troubleshoots barriers encountered in obtaining services.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
• Reviews Safety Plan, where applicable, to ensure plans remain sufficient for current circumstances.
• Dispatch Mobile Crisis Teams where those services are available.
• Confirms status of linkage efforts with support services provided.

Requirements:

• Requires HS diploma or the equivalent and a minimum of 6 months experience in behavioral health; or any combination of education and experience which would provide an equivalent background.
• BS/BA degree in a mental health or other human services field preferred.

Preferred

• Strong oral, written and interpersonal communication skills
• Problem-solving skills
• Experience working directly with individuals in need of behavioral health services strongly preferred.
• De-escalation skills
• Motivational interviewing or similar skills
• Customer service skills

Additional Details:

• Permanent schedules will vary. All shifts contain at least 1 weekend day.
• Training will be regular business hours, Mon-Fri, for four weeks.
• Tues-Sat (12pm-8:30pm, 2pm-10:30pm) Sun-Thurs (10am-6:30pm)

BCForward is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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