Credit And Collections Associate

As the Credit Associate, you will be responsible for order approval, collections and/or cash application for assigned MasterBrand customers. Your day will include activities in direct support the Accounts Receivable portion of our Order to Cash business model. This includes but is not limited to incoming and outgoing collection calls, responding to emails, reviewing and approving new orders, problem solving issues, cash application and account reconciliations.

In this role, you will serve as the primary point of contact for AR information as it pertains to our customer accounts. You will work closely with internal departments, such as sales, customer service and operations, to help support our customers AR needs. A successful candidate will understand how each our business units operate and leverage that understand daily to ensure our financial targets are achieved. This position reports to the Credit Supervisor.

Key Accountabilities

• Assist in the training of new AR team members.
• Lead investigation, make decisions and resolve customer concerns.
• Demonstrate an ability to oversee a portfolio of AR accounts for all MasterBrand customers, including key accounts.
• Build cross-functional partnerships between credit, cash application, customer service, and the sales team to best respond to the customer’s needs
• Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.
• Assist team members through collaboration, positivity, and openness to new ideas.
• Provide customer with copies of invoices/statements.
• Able to provide guidance and support to other members of the Credit and Collection team, in absence of Credit Supervisor.

Characteristics & Attributes

• Positive, inclusive, and continuous improvement-oriented attitude
• Thrives under a fast-paced and continuous improvement environment
• Highly skilled in the practice of AR research and issue resolution
• Keen eye for detail with strong analytical skills and the ability to shape complex data into meaningful operational analysis
• Effective verbal and written communication and interpersonal skills, enabling for effective, cross-functional and customer collaboration, problem solving and execution
• Highly organized with the ability to multi-task and manage a diverse spectrum of tasks and responsibilities timely
• Demonstrates the MasterBrand Way, positioning the company for profitable growth and helping identify opportunities to reduce waste, complexity, and improve our work environment every day

• Shared Services AR experience preferred
• Intermediate or Advanced Microsoft Excel skills
• Working knowledge of the order to cash business model and principles
• Able to work with and maintain confidential information
• Ability to analyze and interpret customer AR and financial information for quick decision making
• Experience working within ERP systems such as Oracle, Peoplesoft or similar applications
• 2 years or more of secondary education in a business discipline or equivalent years of experience
• 5+ years of B2B credit and collections experience
• Able to be productive and successful in a remote work environment

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].

• Actual pay will vary based on qualifications and other factors