Coordinator (Remote) Jobs

• Job Type: Contract
• Location: Norcross, 30092
• Salary: $20.63 - $23.57 / hour

Posted about 1 month ago
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• Pay 20 to 23
• Function: Administrative / Clerical
• Job Ref: 243164

Position: Coordinator (Remote)
Location:Norcross, GA 30092
Term:6 months
Day-to-Day Responsibilities

• Manages competing tasks simultaneously, possibly with frequent interruptions.
• Process Network Maintenance Inquiries to resolution. Usually within 24 hours.
• Manage workload and Vendor e-mails received.
• Provide planned maintenance status updates and completions to our customers in a timely fashion.
• Receive customer calls internal and external for Network Maintenance Inquiries.
• Create Special Handling requests.
• Adheres to all internal processes to ensure the information is captured and that the workflow is executed accurately and within outlined service-level objectives.
• Generate impacts of affected objects.
• Responsible for understanding impacts associated with a given conflict for our customers.
• Make calls to dark fiber customers at the completion of planned maintenance.
• Scheduling Network planned maintenance.
• Responding to Special Handling requests before, during, and after the planned maintenance.
• Creating vendor-planned maintenance in systems utilized by Change Management.
• Working off an assigned workload.
• Postpone modification or cancellation requests received from the requestor group/vendor.
• Ensures customer communication requirements are met at committed intervals to promote a positive customer experience during difficult outage scenarios.
• Responsible for communicating non-proprietary information to clients.
• Validating impacts.

Is this a good fit? (Requirements):

• Strong analytical and organizational skills.
• Punctual and possess an exceptional work ethic.
• Ability to prioritize with good time management skills.
• High School Diploma or GED or relevant job experience.
• Excellent verbal and written communication skills.
• Attention to detail with good organizational capabilities.
• Self-motivated and able to work with minimal supervision.
• Able to work any shift which could include days, evenings, nights, and weekends.
• Ability to establish and maintain excellent customer and team relationships.
• Capable of learning and supporting technical aspects of products and services including transport, IP, and voice.
• Sound ability to effectively manage conflict in stressful situations.
• Ability to perform under emergency conditions.
• Work experience in a customer service role.
• Ability to use effective approaches for choosing a course of action or reaching valid conclusions.
• Ability to effectively manage an issue from inception to closure and work extremely well in a supportive, team environment.
• Ability to deliver difficult messages in a clear, concise, and empathetic manner, ability to convey a sense of urgency in written communications.
• Goal and detail-oriented.
• Ability to communicate courteously and professionally with outside contacts and other employees, including various levels of staff and management.

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.
About Us
At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.
For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.
MATRIX is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.