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Coordinator, Premium Services Jobs
Company | Memphis Grizzlies |
Address | Memphis, TN, United States |
Employment type | PART_TIME |
Salary | |
Category | Spectator Sports |
Expires | 2023-09-21 |
Posted at | 8 months ago |
The Opportunity
- Work with Premium Service team to help supervise and resolve Premium Services issues in a timely manner, conducting guest surveys, logging all complaints, compliments, and special requests.
- Assist with special events in accordance with the Premium Services Business Plan.
- Assist with the assessment, interviewing and hiring selection processes for the Premium Services Department.
- Contribute to the development and implementation of the Premium Services Business Plan.
- Other related duties as required.
- Work all FedExForum events except for approved time off.
- Assist clients with game/event day meetings and requests.
- Create, foster, and maintain the Company’s reputation for great service and reduce liabilities, by providing necessary training, feedback, support and guidance to the Premium Services Supervisors and Team Members.
- Maintain attendance records for all Premium Services Employees using existing payroll software and other digital platforms as necessary.
- Assist with managing the Premium Services part-time supervisory team with a constant focus on leadership development.
- Work closely with the leadership team to empower, lead, coach, mentor and discipline Premium Services Team Members as needed.
- Work with Premium Service team to help implement and lead pre-shift event meetings to include updates, recognize team members and deliver service expectations.
- Develop the accurate and timely scheduling of staff, ensuring all open position(s) are filled prior to each event.
- Work with the Premium Services Director on special projects/tasks as assigned.
- Assist in responding to Part time staff inquires and issues.
- Technically adept in digital platforms commonly used for communications, project management, and/or the ability to learn and adopt digital platforms with ease.
- Experience supervising a large number of part-time staff.
- Ability to demonstrate superior customer service and Sales & Service team support.
- Ability to stand or remain in a stationary position and walk or move about an arena for long periods of time. Ability to lift or move/position items weighing up to 20 lbs.
- Prior experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognize problems and find solutions.
- Minimum of two (2) years to four (4) years Premium Services and venue management experience in like-size facility.
- Strong communication skills, both verbal and written.
- Ability to work irregular hours for an extended period of time as dictated by events and schedule, including nights, weekend and holidays.
- Excellent people skills, with an ability to interact effectively and in a professional, diplomatic, and mature manner with VIPs, as well as internal and external clients at all levels within an organization.
- Knowledge of computer applications, such as Microsoft Office, including Outlook, Word, PowerPoint, Excel, Teams, and Adobe Acrobat.
- Highly organized with good coordinating and project management skills.
- Bachelor’s degree in hospitality management, business, sports management, or related field, OR equivalent work experience.
- Incident Management System, ABI Scheduling System and UKG Time Management experience.
- Knowledge of and a passion for the sports and entertainment industry.
- Industry leading health coverage
- Wellness programs through EAP and Headspace
- Short and Long-term disability
- Team Member and Dependent Life Insurance
- Group Voluntary Benefits
- Employee Referral Bonuses
- Matching 401(k)
- Employee Recognition Programs
- Happy Hours and other fun activities
- Tuition Reimbursement
- Qualified parking and game night meals
- Employee Assistance Program
- NBA Sponsored Discount Programs
- Team Store Discounts
- Holiday Pay
- Paid Parental Leave
- Generous Paid Time Off
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