Food Runner (Part Time)

The incumbent in this position is responsible for delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Receives clean china, silverware and glassware from dishwashers to polish and stock.
• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Performs inventories and other duties as assigned.
• Provides superior guest service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
• Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned.
• Other duties as assigned.
• Participate in all elements of service including duties that are the primary responsibility of support positions, including but not limited to running food from expo to table, pre-bussing, clearing tables, resetting tables, pouring water, running beverages.
• Quickly delivers food from the kitchen to guests as instructed by management and chefs.
• Anticipates, identifies, and provides for guest needs.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Responsible for cleaning and sanitizing work and public spaces.
• Perform work regularly and predictably.
• Prepare and serve nonalcoholic beverages including but not limited to soda, juice, tea, coffee and espresso beverages.
• Describes briefly each dish as it is served to the table, stating the name of the dish and 2 notable ingredients. Answers any additional questions that the guest may have.

NON-ESSENTIAL FUNCTIONS

• Actively participate in trainings and educational experiences.
• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through 1 year of food and beverage industry experience.

ADDITIONAL REQUIREMENTS (Licenses, Certifications, Testing, etc)

• Must have and maintain a valid food handlers certification.
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must be at least twenty-one (21) years of age.
• Must successfully pass background check.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Must successfully pass drug screening.

KNOWLEDGE OF

• Excellent multitasking and prioritizing skills.
• Excellent menu knowledge.
• Excellent customer service/ hospitality skills.
• Table service procedures and table etiquette.

ABILITY TO

• Use machines and equipment including, but not limited to include beverage dispenser, coffee machine, espresso machine, bread warmer, dishwasher, and cart.
• Ability to communicate effectively with all levels of employees and guests.
• Continue your education as it relates to food, wine, beer, spirits, and service technique.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
• Ability to stand throughout an eight- hour shift.
• Communicate effectively with all levels of employees and guests.

DISCLAIMER

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL

18+