Coordinator Patient Care Services - School Of Dentistry - Aegd/Gpr Grad Clinic

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
UTHealth Houston's School of Dentistry is immediately hiring for a Patient Care Services Coordinator to join their team of professionals. The ideal candidate will have excellent customer service skills. Prior dental experience is preferred.
Location: 6410 Fannin, STE 310, Houston, Texas 77030
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Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.

• 100% paid medical premiums for our full-time employees
• The longer you stay, the more vacation you’ll accrue!
• Build your future with our awesome retirement/pension plan!
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• Longevity Pay (Monthly payments after two years of service)

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Plus many more!
• Free financial and legal counseling
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Gym membership discounts and access to wellness programs
• Resources for child and elder care
• Free mental health counseling services

Position Summary
To provide and coordinate all tasks associated with patient services including but not limited to patient scheduling (student assignments) through completion of comprehensive treatment plan. Serves as the link between patients and the clinic.
Position Key Accountabilities

• Assist the student provider with management of patient compliance including executing correspondence to terminate the patient for non-compliance of keeping scheduled appointments. Will ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from health care providers and/or administrators.
• May assist with the organization of clinical orientations throughout the year.
• Will advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.
• Other duties as assigned.
• Assists with the completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.
• Provides patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments.
• Supports the process to resolve patient relations issues associated with student providers which may include assisting with patient of record emergency triage and coordination of emergency treatment plus clinical treatment.
• Responsible for the coverage for the patient services telephone line and walk-in patients on a rotational schedule.
• Responsible for the security and confidentiality of patient information at all times.
• Applies Health Information Management (HIM) skills associated with an electronic patient record (EPR) and picture archive computer system (PACs) for revenue cycle management and chart audit purposes.

Certification/Skills
Knowledge of procedures and medical terminology appropriate for assignment.
Logical and mathematical aptitude.
Advanced knowledge of patient privacy regulations such as HIPAA, The Health Information Technology for Economic and Clinical Health Act (HITECH) and student privacy regulations contained in Family Educational Rights and Privacy Act (FERPA).
Minimum Education
High school diploma or equivalent.
Minimum Experience
Three years of related experience which includes healthcare and administrative support. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.
Security Sensitive
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code

• 51.215

Residency Requirement
Employees must permanently reside and work in the State of Texas.