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Coordinator, Ballpark App Operations
Company | Major League Baseball (MLB) |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Spectator Sports |
Expires | 2023-09-09 |
Posted at | 9 months ago |
Major League Baseball is on a multi-year mission to reimagine the fan journey and bring innovation to the baseball experience. The MLB Ballpark app and ticketing are the primary touch points for converging the physical and digital worlds for fans, providing deeper interactions when planning or attending live games at the ballpark and creating lifelong memories. The Coordinator, Ballpark app Operations role within the MLB Ballpark Experience and Ticketing Product organization will be responsible for working with internal MLB stakeholders, Clubs and our third-party partners and vendors for execution of solutions and Club customization opportunities within the MLB Ballpark app.
- Prepare reporting related to Club content within the MLB Ballpark app, including by not limited to dashboard visualization and compiling insights based on data and analytics using provided tools.
- Work with Clubs, internal and external stakeholders to review, test and launch content within the MLB Ballpark app in various areas, including but not limited to Club content, MLB League content, sponsorship activations, loyalty programs, vendor activations, SMS campaigns, and deep link marketing campaigns.
- Manage and organize multiple concurrent projects or implementations across various technologies and requesting stakeholders
- Provide proactive, clear, complete status updates to all stakeholders (Club, internal and external) on content requests.
- Other project based operational tasks as defined by the supervisor or leadership.
- Conduct frequent QA assessments of the MLB Ballpark app, using operational awareness from content launch to track and evaluate current content landscape to determine trends and provide initial level analysis and recommendations to leadership for best practice recommendations.
- Maintain and follow clear, concise product documentation (i.e., requirements documentation, process guidelines).
- Have the ability to clearly communicate in both written and verbal mediums to convey goals, objectives and necessary information to complete the task(s) at hand.
- Have an iterative mindset, and are obsessed with continuous process improvement.
- Have experience with consumer-facing media or interactive products.
- Enjoy baseball, are fan-focused and have an understanding of an ideal fan in-stadium experience for all attendees.
- Have the ability to dive deep into the details and keep the holistic fan experience as the guiding light.
- Have a strong ability to process information and recall like projects, requirements and regulations that may relate to the details you are reviewing at the given time.
- Have the ability to pull raw data and collectively cluster to evaluate, find themes and provide initial level analysis and recommendations.
- Have the ability to execute with purpose. Bring clarity and decisiveness in the face of a wide variety of inputs (e.g., data, strategies, opinions, insights, competing agendas).
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