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Contract: Payment Operations Specialist
Company | Upwork |
Address | Minnesota, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Technology, Information and Internet,Human Resources Services |
Expires | 2023-08-10 |
Posted at | 10 months ago |
Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
- Troubleshoot customer’s needs using Zendesk
- Collect data from different reporting sources and summarize it
- Document processes and offer ideas for improvement as needed
- Assist with other duties as assigned
- Work closely with the customer support team and external vendors to find a timely resolution to customer’s problems
- Issue credits or payments adjustments to customers with limited errors
- Respond to customer escalations for payments related inquiries/issues in a timely and accurate way
- Efficient with the ability to work under pressure and meet all SLAs
- Payment operations experience working in cross-currency, ACH, wire transfer, and credit card space
- Strong attention to detail
- Must be able to work Monday-Friday from 6 am- 3 pm PST, but flexibility in shift times may be required
- Superb MS Suite, Google Suite, and Zendesk experience
- Deliver excellent customer service while upholding department’s service standards and policies
- Demonstrate strong organizational, written, and verbal communication skills, and critical thinking
- Ability to learn new things quickly
- English fluency is a must
- Ability to manage work independently and rise to the occasion to help the team and cross-functional partners
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